Returns Policy

Products may not be considered for return after 30 days from the shipping date.  Products that have been in use that become defective should be sent to manufacturer’s repair facilities as outlined in owners manual.  Please contact us for an RA # prior to returning the item.  The correct return address will be provided with your RA #.  Please note that inbound and outbound shipping are not refunded under any circumstances.   

Exclusions

Replacement parts that require soldering (such as diodes, transistors, switches, power jacks, etc) are sold as-is and cannot be returned.  Owners manuals, schematics, and service manuals can only be returned for replacement if they are unreadable (due to misprints, bad copies, etc).  Any media such as erasable flash cards, movies, music CDs, and software can only be returned if it is un-opened. Oversized items such as 26"+ televisions, inflatable home theaters (XL8 & XL12) cannot be returned. They are covered by the manufacturers warranty. Magnum and Galaxy radios cannot be returned for any reason.  Warranty repairs for these items are handled through the manufacturer. 

Defective Items

    A defective item is an item that, after being set up properly, does not work on first use.   This does not include items that have been modified prior to first use.  Products found to be defective upon initial use or installation will be exchanged, repaired, or refunded at our discretion.  Defective products must be returned to us, in new condition with original carton, packaging, accessories, and receipt (or copy).  Defective products returned missing or having damaged  packaging, accessories, manuals, etc will receive a partial refund if a refund has been requested. 

Damaged Items

    Any item damaged by the carrier will be covered by insurance.  We generally take care of the claims process for these items.  In most cases we file the claim, and reship the product once we are reimbursed.  Each case is handled individually, however, so there is not specific set of instructions for handling these situations.  Rest assured, we will do our best to take care of you. 

Non-Defective Items

   A new item return is an item that was orders, fulfilled correctly, but the customer does not want.  New items can only be returned if they are in new condition.  New condition means that the product AND PACKAGING look as they did when shipped.  A restocking fee will be charged for new products returned missing or having damaged  packaging, accessories, manuals, etc.  This includes items that were packaged in plastic clamshell packaging, products that have security tape on the boxes, and products that show obvious signs of wear from usage.  A minimum 10% restock fee will be charged for all new, non-defective returns.