Products found to be defective upon initial use or installation will be exchanged, repaired, or refunded at our discretion.  Defective products must be returned to us, freight prepaid, in new condition with original carton, packaging, accessories, and receipt.  Returned used products found to be non-defective will be returned freight due or discarded at our discretion. Returned used products found to have damaged original carton, packaging, accessories, or receipt will be returned freight due or discarded at our discretion.  Returned used products found to be missing original carton, packaging, accessories, or receipt will be returned freight due or discarded at our discretion.  No refund will be given on these items.  Products may not be considered for return 30 days from the shipping date.  Products that have been in use that become defective should be sent to manufacturer’s repair facilities as outlined in owners manual.  And new, unopened, unused, undamaged items may be returned, freight prepaid, for a full refund less shipping costs and a 15% restocking fee.  Products sold on E-Bay cannot be returned in most cases.  Replacement parts that require soldering (such as diodes, transistors, switches, power jacks, etc) are sold as-is and cannot be returned.  Owners manuals, schematics, and service manuals cannot be returned unless they are unreadable (due to misprints, bad copies, etc).  Software can only be returned if it is un-opened.   If you wish to make a return, please contact us first to receive an RA number. 

No refunds are available for Galaxy, RF Limited, or Magnum radios.  All warranty issues with these radios must be handled through the manufacturer.

    We consider all of our customers’ information to be a valuable asset.  We do not share or sell any of our customers’ information with any organization or entity.   All credit card and customer information  is encrypted and transmitted using 128-bit SSL technology.  We use Authorize.net to verify credit card payments and protect against fraud for our customers and our company.  We do not keep any credit card information in our databases.  This extra measure ensures that you don't have to worry about your credit card information being safe on our servers (although it would be) since it isn't there!  You can be sure that shopping with us is safe.  For more information on Authorize.net click here.  We value your patronage and privacy.

    All domestic orders received before 2:00 PM Pacific Time on operating days will be shipped the same day.  Domestic orders received later than 2:00 PM, on holidays, or on weekends will be shipped on the following business day. All foreign orders (outside continental US) will be handled on an individual basis, and may be delayed while validity is determined.  This is to prevent fraud and protect our customers.  It will be the sole responsibility of the customer to understand the import laws of their country.  Please be aware of any rules, regulations, or additional charges associated with any items before you place an order.  All orders are shipped via UPS unless other arrangements are made.  Any items marked as having free shipping can only be shipped alone, or with other items marked as free shipping in order to claim offer.  Free shipping only applies to UPS Ground rates in the continental United States. 

    If you need to cancel an order for any reason, simply send us an email before the order ships and we will take care of it.  Any orders canceled after being shipped are subject to the Returns Policy.