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CB World's Frequently Asked Questions

 

FAQs – We receive lots of requests for information. These are among the most common that are asked on a daily basis. If you don’t find an answer to your question be sure to send us your question on our contact us page.

Q: Do you ship internationally?

A: We apologize- we do not currently ship internationally.  Many of our international customers will use a U.S. billing address and U.S. shipping address and have it forwarded to them.

Q: My Safari Web Browser is unable to view my shopping cart. What can I do to complete my order?

A: The latest version of Safari’s browser security may not be compatible with many eCommerce applications. The best solution is to use a different browser such as Google Chrome, Mozilla Firefox, or Microsoft Internet Explorer.

Q: Do you repair CB radios and offer installation services?

A: We apologize- we do not perform any radio repair work or after market modifications nor do we currently offer installation services.  If you are having issues with your system, please be sure to check out our Help Center- you might find a solution there!  Although we do not offer installtion services, we encourage our customers that they might be able to accomplish it themselves- again, our Help Center has information to help you through it.  If you don't want to or might not have time to, you can check with your local CB shops or stereo stores who may be able to assist you.  Be sure to ask them about antenna tuning as every CB antenna needs to be tuned.  Se our Help Center Article: How to Tune a CB Antenna

Q: Do you have a printed catalog you can send via mail?

A: We apologize, we no longer offer a printed catalog. All of are products are available on our website.  We also offer catalogs in an Excel or PDF format at the bottom right of every webpage on our website.

Q: Do you have a shop that I can come shop at? And where are you located?

A: We do not currently have a location to accept walk-in customers. Please shop around on our CB World website! Please contact us via email, chat, or phone with any questions or concerns. Our office hours are 9am to 6pm PST.  Our office and our warehouse is located in Oregon, about a hour south of Portland, Oregon.

Q: I’m having trouble tuning the SWR on my CB antenna. What do you suggest?

A: Be sure to review our complete guide to antenna tuning. There are several different things that can cause SWR issues.  Check out our Help Center article: Troubleshooting High SWR.  The most common SWR tuning issue is having excess coax improperly stored in a coil. This will always give a false reading on your meter and is the first thing to check. Be sure to properly store any excess coax in a figure eight style pattern, about a foot in length, and loosely bound in the center- it should look like a long, skinny eight.  Another big cause of high SWR readings is using the wrong type of antenna system for your particular application.  Read up on What is a No Ground Plane Antenna System?

Q: I’m looking for a hood/fender mount for my 2014 Ford F150. Which antenna mount fits my truck?

A: The AUF4-L CB antenna mount for Ford trucks is the correct mount for your vehicle.  If you are having troubles finding the right mount for your vehicle, contact us and we will do our best to help!

Q: How come certain products cannot ship USPS post office carrier or UPS?

A: Certain items are considered oversize and can only ship a particular method. This is especially true with our longer CB Radio antennas. Be sure to check the product notes when ordering so your order will not experience delay. Please be sure to include a street address when purchasing these items, otherwise there could be a delay in shipping your order.

Q: I am concerned about placing my order online.  Is my information secure?

A: We use a secure credit card processor for your protection that encrypts all of your information when you place your order online. CB World does NOT store your sensitive credit card information and does not have access to that information once your payment is processed.  

Q: What is a PEAK and Tune Upgrade for CB radios?

A:  We are so glad that you are considering getting a peaked and tuned CB radio from us.  We think you will love it.  For our Peaked & Tuned Service, one of our expert technicians will test the new radio, adjust the power and modulation with the goal of having the new radio sound as good as possible.  Typically, the wattage will be increased to the full 4 watts allowed by the FCC since most radios from the factory are not at the full wattage.  They almost always leave a note with recommendations for your particular radio.  They will also peak and tune the new radio with a aftermarket microphone if you prefer that over the stock microphone.  It is important to tune the radio using the microphone that will be used with the radio.  We stand behind all of our peaked and tuned radios- if there is an issue, we will always do our best to get it resolved for you and provide the excellent service that you've come to expect from us.  We also want our customers to love their peaked and tuned radio- we sell lots of them and we would never want to jeopardize our reputation by providing a service that people aren't happy with.  On another note, these technicians have been doing this for a very long time and know what they are doing.  Absolutely considered experts in their field. Typically, the radio will sound two-times better than a non peak & tuned unit.  Lastly, our peak and tuned radios are warranty protected.

Q: Do you install Digital Echo Boards or other modifications in CB radios?

A: No, we do not install any aftermarket accessories inside the CB radios that we sell.

Q: What’s the best CB radio I can buy for talking the furthest and loudest?

A: All CB radios are limited to 4 watts max output by the Federal Communications Commission (FCC).  You will need to determine what features you will want or need for your particular application.  There is a section in our Help Center that offers recommendations on the best CB radio. Please note that having a radio properly peaked and tune will make it sound as good as possible. The antenna system, which includes antenna, mount, and coax, will make all of the difference in your CB radio experience. In general, the taller/longer the antenna you are able to use, the better your system will perform. A properly tuned antenna (setting the standing wave ratio) SWR is critical to good performance and will help to ensure that you don't potentially damage your radio. Be sure to visit our Help Center for information on selecting the Best CB Radio and tuning your antenna.

Q: What is your return policy?

A: Please visit our policy page for complete information on our return policies and shipping information.  

Q: I want to return an item. What is the process?

A: How to setup a return is covered on our policies page which includes a link to the order section of our website. If you’ve created an account with us, this is a very quick and easy process. If not, you can refer to your copy of the original order that was emailed to you for additional information or use the contact us page to get your Return Material Authorization (RMA) started.

Q: How do I find my tracking number for my order?

A: We send out tracking numbers via email once your order has been processed for shipping.  We do our best to ship every order out the same day that it is placed.  Worst case, we ship it the next business day.  If you have not received an email with your tracking number, please check your spam or junk mail folders before contacting us.  If you still don't see it, send us a message on our contact us form, or refer to your order invoice for additional information. Remember, we are in the Pacific Time Zone and ship weekdays during business hours.

Q: I just sent you an email or submitted a contact form request. How come I haven’t received a response yet?

A: Our customers are important to us we will respond to your email during normal business hours within the next business day. Please be aware that we are in the Pacific Time Zone. If your email was sent after business hours, or on a weekend or holiday, there may be a delay in responding to your inquiry.

Q: I need a CB antenna for my RV. What can you recommend?

A: If your RV is fiberglass, you’ll want to be sure and select a no ground plane antenna (NGP antenna) system. These NGP antenna systems have a special coaxial cable and special antennas designed to work with vehicles that have a limited reflection surface. Be sure to read our help center article “What is CB antenna ground plane?” for complete information.  We also have a section on selecting products for your RV.

Q: If I install a CB antenna on my vehicle, what distance is needed between this antenna and the am/fm antenna?

A: For best performance, mounting the CB antenna as high as possible on your vehicle is normally recommended. You’ll want at least two feet of separation between the CB and AM/FM antenna to ensure that you won’t experience interference. Be sure to refer to our “ How to install a CB antenna” guide for excellent information on hassle free CB antenna installation.

Q: What length of antenna should be used for each install location?

A: Typically, we say that the top of your antenna would ideally be at least one foot above the top of your vehicle.  The fender mount antenna location will require having about 1/3 of the antenna extending above the roof in order to get good performance from your CB radio. Be sure to measure to get an idea for the best length of antenna for your vehicle. For example, if a three foot tall antenna achieves the 1/3 above roof line, you could use this size. As a general rule, the taller your antenna, the better it will perform for you.

Q: I’m interested in a ham radio so I can talk to folks hundreds of miles away during the end times. I’ve heard that a CB radio is actually better. What do you recommend for an emergency radio?

A: We’ve put together a great guide to survival communications for emergency preparedness in our Help Center. Ham and CB radio are akin to apples and oranges and operate on different frequencies that cannot talk to each. You’ll need to base your choice on your needs and what the other party has for communications radio. Typically, ham radios offer more wattage and greater range.

Q: I have a Cobra 29 CB radio and the meter indicates I’m receiving a signal, but all I can hear is static. What could the problem be?

A: This is a common issue for any CB radio that has RF gain control. Be sure to check that the RF gain on your radio is not turned completely down. Rotate the RF gain knob completely clockwise or turned all the way up. You should then be receiving proper audio. Be sure to refer to our guide “ What is RF Gain and what does RF Gain do on a CB Radio?” for a complete explanation on this radio feature.

 

Q: Do I need a license to operate a 10 Meter/Ham radio?

A: Yes, a license is required by the FCC to transmit with a 10 Meter/Ham radio. To find a class near you please click - here.