CB World's Frequently Asked Questions
FAQs – We receive many requests for information. These are among the most frequently asked on a daily basis. If you don’t find an answer to your question here, be sure to send us your question on our contact us page.
Q: I placed my order but did not receive any order or tracking confirmations via email. Is my order processed? Did my order ship?
A: Please check your spam/junk email folder for our order and shipping notifications- they often land in there. You should receive an email confirming that your order was processed and an email when your order has been shipped (which will also include your shipment tracking information).
Q: Do you ship internationally?
A: We apologize- we do not currently ship internationally. Many of our international customers will use a U.S. billing address and U.S. shipping address to place their order and have it forwarded to them.
Q: My Safari Web Browser is unable to view my shopping cart. What can I do to complete my order?
A: The latest version of Safari’s browser security may not be compatible with many eCommerce applications. The best solution is to use a different browser such as Google Chrome, Mozilla Firefox, or Microsoft Internet Explorer.
Q: Do you repair CB radios and offer installation services?
A: We apologize- we do not perform any radio repair work or after market modifications nor do we currently offer installation services. If you are having issues with your system, please be sure to check out our Help Center- you might find a solution there! Although we do not offer installation services, we encourage our customers to attempt it themselves using our Help Center. It's loaded with valuable information to help you through it. If you don't want to or don't havethe time, you can check with your local CB shops or stereo stores, they may be able to assist you. Be sure to ask them about antenna tuning as well, since every CB antenna needs to be tuned. Also, see our Help Center Article: How to Tune a CB Antenna!
Q: Do you have a printed catalog you can send via mail?
A: We apologize, we no longer offer a printed catalog. We do offer a product catalog that you can view, download, and/or print here. All of our products are also available on our website.
Q: Do you have a physical shop? Where are you located?
A: We do not currently have a physical location for customers to shop around. Our offices and warehouse are located in Oregon, about a hour south of Portland. Please take a look at our products on the CB World website! If you have any questions or concerns or need assistance with product selection, please contact us via email, chat, or phone. Our office hours are 9am to 6pm PST.
Q: I’m having trouble tuning the SWR on my CB antenna. What do you suggest?
A: Be sure to review our complete guide to antenna tuning. There are several different things that can cause SWR issues. Check out our Help Center article: Troubleshooting High SWR. The most common SWR tuning issue is having excess coax improperly stored in a coil. This will always give a false reading on your meter and is the first thing to check. Be sure to properly store any excess coax in a figure eight style pattern, about a foot in length, and loosely bound in the center- it should look like a long, skinny eight. Another big cause of high SWR readings is using the wrong type of antenna system for your particular application. Read up on What is a No Ground Plane Antenna System?
Q: I’m looking for a hood/fender mount for my 2014 Ford F150. Which antenna mount fits my truck?
A: The AUF4-L CB antenna mount for Ford trucks is the correct mount for your vehicle. If you are having troubles finding the right mount for your vehicle, contact us and we will do our best to help!
Q: Why can't certain products ship USPS post office carrier or UPS?
A: Certain items are considered oversize and can only ship a particular method. This is especially true with our longer CB Radio antennas. Be sure to check the product notes when ordering so that your order will not experience delay. Please be sure to include a street address when purchasing these items, otherwise there could be a delay in shipping your order.
Q: I am concerned about placing my order online. Is my information secure?
A: We use a secure credit card processor for your protection that encrypts all of your information when you place your order online. CB World does NOT store your sensitive credit card information and does not have access to that information once your payment is processed.
Q: What is a PEAK and Tune Upgrade for CB radios?
A: We are so glad that you are considering getting a peaked and tuned CB radio from us. We think you will love it. For our Peaked & Tuned Service, one of our associates will test the new radio and adjust the settings with the goal of having the new radio sound as good as possible. They almost always leave a note with recommendations for your particular radio. They will also peak and tune the new radio with a aftermarket microphone if you prefer that over the stock microphone. It is important to tune the radio using the microphone that will be used with the radio. We stand behind all of our peaked and tuned radios- if there is an issue, we will always do our best to get it resolved for you and provide the excellent service that you've come to expect from us. We also want our customers to love their peaked and tuned radio- we sell many and we would never want to jeopardize our reputation by providing a service that people aren't happy with. Typically, the radio will sound two-times better than a non peak & tuned unit. Lastly, our peak and tuned radios are warranty protected.
Q: Do you install Digital Echo Boards or other modifications in CB radios?
A: No, we do not install any aftermarket accessories inside the CB radios that we sell. We do offer a Peak & Tune Service for new CB radios that are shipping from our warehouse.
Q: What’s the best CB radio I can buy for talking the furthest and loudest?
A: All CB radios are limited to 4 watts max output by the Federal Communications Commission (FCC). You will need to determine what features you will want or need for your particular application. There is a section in our Help Center that offers recommendations on the best CB radio. Please note that having a radio properly peaked and tune will make it sound as good as possible. The antenna system, which includes antenna, mount, and coax, will make all of the difference in your CB radio experience. In general, the taller/longer the antenna you are able to use, the better your system will perform. A properly tuned antenna (setting the standing wave ratio) SWR is critical to good performance and will help to ensure that you don't potentially damage your radio. Be sure to visit our Help Center for information on selecting the Best CB Radio and tuning your antenna.
Q: What is your return policy?
A: Please visit our policy page for complete information on our return policies and shipping information.
Q: I want to return an item. What is the process?
A: How to setup a return is covered on our policies page which includes a link to the order section of our website. If you’ve created an account with us, this is a very quick and easy process. If not, you can refer to your copy of the original order that was emailed to you for additional information or use the contact us page to get your Return Material Authorization (RMA) started.
Q: How do I find my tracking number for my order?
A: We send out tracking numbers via email once your order has been processed for shipping. We do our best to ship every order out the same day that it is placed. Occasionally, orders must ship the next business day. If you have not received an email with your tracking number, please check your spam or junk mail folders before contacting us. If you still don't see it, send us a message on our contact us form, or refer to your order invoice for additional information. Remember, we are in the Pacific Time Zone and ship weekdays during business hours.
Q: I just sent you an email or submitted a contact form request. Why haven’t I received a response yet?
A: Our customers are important to us we will respond to your email during normal business hours within the next business day. Please be aware that we are in the Pacific Time Zone. If your email was sent after business hours, or on a weekend or holiday, there may be a delay in responding to your inquiry.
Q: I need a CB antenna for my RV. What can you recommend?
A: If your RV is fiberglass, you’ll want to be sure and select a no ground plane antenna (NGP antenna) system. These NGP antenna systems have a special coaxial cable and special antennas designed to work with vehicles that have a limited reflection surface. Be sure to read our help center article “What is CB antenna ground plane?” for complete information. We also have a section on selecting products for your RV.
Q: If I install a CB antenna on my vehicle, what distance is needed between this antenna and the AM/FM antenna?
A: For best performance, mounting the CB antenna as high as possible on your vehicle is normally recommended. You’ll want at least two feet of separation between the CB and AM/FM antenna to ensure that you won’t experience interference. Be sure to refer to our “ How to install a CB antenna” guide for excellent information on hassle free CB antenna installation.
Q: What length of antenna should be used for each install location?
A: The taller your antenna, the better it will perform for you. At a minimum, we recommend that the top of your antenna would be at least one foot above the top of your vehicle. The fender mount antenna location will require having about 1/3 of the antenna extending above the roof in order to get good performance from your CB radio. Be sure to measure to get an idea for the best length of antenna for your vehicle. For example, if a three foot tall antenna achieves the 1/3 above roof line, you could use this size.
Q: I’m interested in a ham radio so I can talk to folks hundreds of miles away during the end times. I’ve heard that a CB radio is actually better. What do you recommend for an emergency radio?
A: We’ve put together a great guide to survival communications for emergency preparedness in our Help Center. Ham and CB radio are akin to apples and oranges and operate on different frequencies that cannot talk to each other. You’ll need to base your choice on your needs and what the other party has for a communications radio. Typically, ham radios offer more wattage and greater range.
Q: I have a Cobra 29 CB radio and the meter indicates I’m receiving a signal, but all I can hear is static. What could the problem be?
A: First, make sure that you've tuned your antenna. If you have good SWR readings, be sure to check that the RF gain on your radio is not turned completely down. Rotate the RF gain knob completely clockwise or turned all the way up. You should then be receiving proper audio. Be sure to refer to our guide “ What is RF Gain and what does RF Gain do on a CB Radio?” for a complete explanation on this radio feature.
Q: Does CB World inrease the power wattage of CB radios above the maximimum 4 watts as allowed by the FCC?
A: No. It is illegal to operate a CB radio with wattage greater than 4 watts, we do not offer that service or recommend it for our customers.
Q: Does CB World offer modifications to 10 Meter radios to allow the radio to talk on CB?
A: No. It is illegal to convert a 10 Meter radio to talk on CB, we do not offer that service or recommend it for our customers.
Q: Does CB World offer modifications to amplifiers/transmitters?
A: No. This is illegal, we do not offer this service or recommend this to our customers.
Q: Does CB World offer antenna tuning?
A: No. Since the antenna needs to be tuned for its particular application (mounting location, etc.), we cannot tune the antenna for you. Tuning the antenna is typically not a difficult process. You are basically lengthening or shortening the antenna/antenna system based on the SWR readings that you have and troubleshooting if you have high SWR readings. Remember- tune your antenna before transmitting! How to Tune a CB Antenna Also, if you have any questions or concerns during the antenna tuning process, we are happy to help.
Q: Do I need a license to operate a 10 Meter/Ham radio?
A: Yes, a license is required by the FCC to transmit with a 10 Meter/Ham radio. To find a class near you please click - here.
We hope that helps!