Help Center

Cart Content Cart Content

Policies

Privacy

We consider all of our customers’ information to be confidential. We do not share or sell any of our customers’ information with any organization or entity. All credit card and customer information is encrypted and transmitted using 256-bit SSL technology. We use PayTrace to verify credit card payments and protect against fraud for our customers and our company.

We have implemented a Google Analytics feature based on Display Advertising (e.g., Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, or Google Analytics Demographics and Interest Reporting). Using the Ads Settings, visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.

Shipping

Free Shipping

Orders that total more than $75 have an option for free shipping (excluding over-sized items). When free shipping is chosen for an order, the order will be shipped via UPS Ground or US Mail. Generally, it will be whichever method is cheaper and/or offers faster transit times. Free shipping is only available for orders shipping to the continental United States.

Over-Sized Packages

We offer several antennas that are too large to ship via UPS. These items can only be shipped via USPS. You will notice that there is only one shipping option available during check out for these over-sized items.

Shipping Days

We are only able ship on "business days", Monday - Friday. We are unable ship on weekends or holidays including the Day after Thanksgiving and Christmas Eve, as UPS and USPS do not pickup on these days. We make every effort to ship orders placed by 2:00 PM Pacific time the same day. Orders placed after 2:00 PM or on a weekend or holiday will be shipped promptly the very next business day.

International Shipping

We do not ship internationally.

Returns

We want your shopping experience with us to be as simple and easy as possible. For most of our products, we offer a 30 day returns policy, with some exclusions (please see exclusions below). All returns must be authorized prior to shipping.

Items being returned for a refund must be unopened and in new sellable condition with all accessories and printed materials intact. A 10% return processing fee will be deducted from the refund. Return authorizations can be requested within 30 days of purchase by phone, email, or through the orders section of our website (account required). You will receive a confirmation email once the return has been received and approved.

We do not provide return shipping (return labels, etc.) for your approved product returns.

Products must be shipped in an outer carton and contain a valid RA number clearly written on the outside of the shipping box/carton. If your return fails to meet our conditions, at our discretion, product(s) will be rejected, only a partial refund will be offered, and/or additional fees may be assessed. If your order was placed with free shipping and then returned, the original shipping cost will be deducted from the refund. All returns must be authorized with an RA number clearly labeled on return shipment.

Exclusions

Any media such as erasable flash cards, movies, music CDs, and software is acceptable if it is unopened. Oversized items cannot be returned, and are covered by the manufacturer’s warranty only. Consumable items such as food and water are not eligible for return. Replacement parts that require soldering (such as diodes, transistors, switches, power jacks, etc.) are sold as-is and cannot be returned. Any product that has been damaged by user, engraved, modified or has internal tampering is not acceptable for return. Manufacturers of 10 meter radios do not allow returns for any reason . 10 Meter radios are not acceptable for return and carry a factory warranty only. President, Magnum, Galaxy and Stryker radios cannot be returned to us. Warranty for 10 meter radios are handled directly (information can be found in factory user manual) by the respective manufacturer.

Defective 10 Meter Radios must be returned to the manufacturer's warranty service center. Contact the respective warranty center at the addresses listed below for technical assistance or to request a return authorization. You can also obtain information from the product user guide.

SAR Communications (Stryker Radios) (910) 221-1086 Website: https://stryker.returnsportal.net/

Galaxy Radios (760) 480-8800 Email: techsupport@galaxyradios.com

President Electronics (239) 302-3100 Email: info@presidentpresident-electronics.us

Top Gun Technologies (814) 379-3992 Website: www.topguntec.com

Defective Products

A defective product is an item that, after being set up properly, does not operate correctly on initial use. We recommend that you do a bit of troubleshooting, either on your own or with us, before deciding to return the product. We have lots of troubleshooting information that could solve your problem! Click here to see troubleshooting tips! Products found to be defective upon initial use or installation will be exchanged (if available) or refunded. If you have a defective radio that you want to get replaced, there is no need to send back all of the items, especially if you have already installed some of the accessories. For example, you would only need to send us the radio and microphone. If you receive a defective item, please contact us and we will get you a replacement (if available) or refund. If you select replacement, we will provide the replacement shipping.

If you did not purchase your radio from us or your radio is out of warranty, these links might help you:

Damaged Products

Any item damaged by the freight carrier will be covered by insurance. You must retain all packaging material for 10 days. We handle and file the claims for damaged shipments. Upon acceptance of the claim from the carrier, we will reship the product. Each case is handled on a personal level and we will do our best to get replacement product to you as soon as possible. If you receive a damaged item, please contact us and we will get you a replacement (if available) or refund. If you select replacement, we will provide the replacement shipping.

Holidays

Any item purchased on or between 11/01 and 12/20 will have an extended returns period through January 20th. This is so any gifts that don't work out can be returned. Happy holidays!